Apple Introduces Hybrid Emergency Location (HELO)

At the NENA conference in Denver this year, Apple introduced a new Enhanced Emergency Data feature (EED) to bring Hybrid Emergency Location (HELO) to PSAPs. Read the white paper here.

Apple Introduces Hybrid Emergency Location (HELO)


Next Gen 9-1-1 in Canada

CARTT recently published an article on Next Generation 9-1-1 in Canada. Holly was quoted in the article on the CRTC vary decision 2018-188. Read about it below.

Towards Next Generation 9-1-1 in Canada


BH Group Inc. Successfully Completes Malaysian Emergency Response System (MERS 999) Comprehensive Study

The Federal Government of Malaysia operates a national emergency response system hosting a variety of public safety agencies across the country. While the national Response Centres answer an average of 1.2 million calls per month the false call rate remains high and customer satisfaction is low. Response times and call metrics have not met the benchmarks initially envisioned.

The Challenge: The Response Centres (RCs) are run by Telekom Malaysia on behalf of the Government of Malaysia. BH Group Inc. was asked to evaluate the entire MERS platform including personnel, operations, equipment, and training to determine what improvements are required and develop a roadmap and action plan to implement.

The Solution: BH Group Inc. assessed the existing systems, operating environment, and Human Resources program(s). Interviews were held with numerous user groups including employees, management, agencies, City representatives, and other stakeholders and independent reviews of existing technology, procedures, and documentation were conducted. A full needs assessment was prepared, an evaluation of current operational status, gap analysis, and final report detailing operational alternatives. An itemized action plan based on ten recommendations and a detailed task list for improving performance and interoperability were included in the deliverables.

The Result:

The Government of Malaysia enthusiastically received the results and is reviewing the recommendations and timelines. Indications suggest the project will move ahead.


CRTC Opens a Public Comment Period Regarding Canada’s National Public Alerting System

Read more here.



CRTC Announces Public Consultation Regarding Next Gen 9-1-1 Emergency Services

The CRTC announces a public consultation today. Read the notice at


Ottawa Police Service Thanks BH Group Inc.

Ms. Barkwell;

On Behalf of the Ottawa Police Service, I would again  like to thank you and the BH Group Inc. for your support and guidance throughout this project.  Your involvement has ensured a comprehensive and well informed approach to this initiative.

Inspector Paul C. Gallant
Ottawa Police Service,
Communication Section & Call Centre
Support Services


Nation’s Capital Announces Launch of Texting with 9-1-1

The Ottawa Police Service announced today they are Text with 9-1-1 enabled. This is a great step forward for Canada and the PSAP community in general.

OPS_Texting_911-Eng Final-2