Review of Prince Albert PPSCC dispatch processes, workflows, and technologies revealed several opportunities to improve task orientation and call processing times through training, tools, and workflow adjustments. Customer agency satisfaction increased by 20%
Assisted the Province of Saskatchewan with a transition to a new province wide CAD system replacing a 15 year old system. The system was delivered on time and on budget and improved several areas of service delivery including situational awareness, interoperability between agencies, and strategic planning tools.
Assisted the City of Edmonton Fire Rescue Service in strategic planning efforts by conducting a complete dispatch systems (technology and software) evaluation study. The study provided recommendations for future system requirements and prioritized the order of procurement with budgetary requirements.
Preparing RFP responses to public safety technology, software, and service procurement requests.
Providing project management services for agencies without the resources or expertise to take on project responsibilities.
Making recommendations regarding best practices and operational requirements so industry can better respond to procurement requests.