Communication Centres across North America are struggling to understand the impact Next Generation technologies will have on policy, procedure, and response. Integrating new technologies into existing workflow processes is a challenge but the results will speak for themselves with a properly managed process. NFPA guidelines state 95% of alarms received should be answered within 15 seconds, and 99% answered within 40 seconds.
The guidelines also state 90% of alarm processing should be completed within 64 seconds, and 95% within 106 seconds.