André DeGagné – Ottawa Police (English)

Shift Manager, Ottawa Police Communications Centre – C Platoon

  • 0:55: How do you see the role of call taker evolving for 9-1-1?
  • 2:20: How do you see the role of emergency dispatch evolving?
  • 4:15: When you examine the emergency call center environment, what impact do you forsee in the evolution of the role for human resource management for its members.
  • 5:40: What new competencies and skills will be required for these positions?
  • 7:30: What recruiting challenges are associated with Next Gen9-1-1?
  • 9:30: How are you preparing for these challenges?
  • 10:20: What recommendations do you have for other agencies who are just beginning to prepare or who have not yet begun the process of change toward Next Gen 9-1-1?