Parkland County 9-1-1

Emergency Communications Centre Strategic Plan

The Challenge

Parkland County required strategic planning and project management services to develop and implement a future ready network architectural plan.

BH Group Inc. was tasked with developing a plan to bring the County 9-1-1 Centre into compliance with Alberta 9-1-1 Standards, and to facilitate implementation of Next Generation 9-1-1 (NG9‑1‑1) service into the centre.

The Solution

BH Group Inc. reviewed the existing emergency communications infrastructure, software and services and developed a new design for network architecture and security which meets the requirements for the Canadian NG9-1-1 environment.

The Result

BH Group Inc. provided Implementation and Project Management services to deliver the following:

  • Procurement support for updated dispatch and network hardware to improve emergency communication reliability and redundancy
  • Implementation and Configuration support for the new environment
  • Active monitoring for the new ECC LAN
  • Cybersecurity plan including Risk Management Framework.