Head of Section, Material and Information Resources Division
- 0:50: How do you see the role of call taker evolving for 9-1-1?
- 2:55: How do you see the role of emergency dispatch evolving?
- 7:30: When you examine the emergency call center environment, what impact do you forsee in the evolution of the role for human resource management for its members.
- 10:50: What new competencies and skills will be required for these positions?
- 17:00: What recruiting challenges are associated with Next Gen9-1-1?
- 20:00: How are you preparing for these challenges?
- 23:20: What recommendations do you have for other agencies who are just beginning to prepare or who have not yet begun the process of change toward Next Gen 9-1-1?