Ricardo Martinez – INdigital (English)

Director of Communications, INdigital. Creator and host of “Within the Trenches.”

  • 1:50: How do you see the role of call taker evolving for 9-1-1?
  • 5:05: How do you see the role of emergency dispatch evolving?
  • 8:30: When you examine the emergency call center environment, what impact do you forsee in the evolution of the role for human resource management for its members.
  • 14:35: What new competencies and skills will be required for these positions?
  • 17:30: What recruiting challenges are associated with Next Gen9-1-1?
  • 20:35: How are you preparing for these challenges?
  • 23:50: What recommendations do you have for other agencies who are just beginning to prepare or who have not yet begun the process of change toward Next Gen 9-1-1?