Director of Communications, INdigital. Creator and host of “Within the Trenches.”
- 1:50: How do you see the role of call taker evolving for 9-1-1?
- 5:05: How do you see the role of emergency dispatch evolving?
- 8:30: When you examine the emergency call center environment, what impact do you forsee in the evolution of the role for human resource management for its members.
- 14:35: What new competencies and skills will be required for these positions?
- 17:30: What recruiting challenges are associated with Next Gen9-1-1?
- 20:35: How are you preparing for these challenges?
- 23:50: What recommendations do you have for other agencies who are just beginning to prepare or who have not yet begun the process of change toward Next Gen 9-1-1?