Ryan Lawson – E-Comm Series I, Videos / By Rich Director – Public Safety Initiatives, Operations at E-Comm Questions 0:50: What does the term Next Generation 9-1-1 mean to you and your organization? 3:30: What is the biggest challenge you and your clients face regarding operational readiness for Next Generation systems and services? 6:15: What is the most important piece of advice you would offer Agencies as they move forward toward NG9-1-1 readiness? 9:50: What advice would you provide to PSAPs? 12:30: From your unique perspective, what additional comments would you like to offer?